This award applies throughout Australia to employers of employees in the contract call centre industry who are covered by the classifications in this award and to those employees.      

Contract call centre industry means:

• Any business whose principal function is supplying inbound or outbound customer contact services to a number of clients, on a contract basis, and whose business is independent of the client; and
• Any business which supplies labour to a business in the contract call centre industry on a labour hire basis in respect of any such labour hire employees while engaged in the performance of work for a business in the contract call centre industry

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This PAYpack subscription includes; 

> 12-month, 24/7 online access to your PAYpack Award service 
> Searchable and automated table of contents - directing you to the right section with one click 
> A comprehensive, user friendly version of the Award in full, including points for consideration and tips to consider when applying the Award or National Employment Standards 
> A prompt email ALERT to your inbox when an Award changes advising what the change(s) are, when the change(s) take effect and how to apply the change(s) to your workplace 
> A special discounted annual rate for Business SA members
  

PAYpack is an essential tool for employers and provides you with peace-of-mind in Modern Award compliance. Once purchased, documents can be viewed by logging in via the member portal. This PAYpack can also be downloaded. 

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